Most funeral providers are trust-worthy professionals who strive to serve their clients wants and needs. But some arent. They may take advantage of their clients through inflated prices, overcharges, double charges or unnecessary services. Fortunately, theres a federal law that is designed to protect consumers from bad business practices it is the Funeral Rule, which is enforced by the U.S. Federal Trade Commission.
According to the Funeral Rule, you are entitled to:
Purchase only the goods and services you want. You dont have to accept a package that includes items you dont want. You can buy separate goods (such as caskets and urns) and
services (such as embalming).
Ask for price information over the telephone. Funeral directors must give you price information on the telephone if you ask for it. You dont have to provide your name, address or telephone number. Although they are not required to do so, many funeral homes mail their price lists, and some post them online.
Obtain an itemized price list from any funeral home you visit. The funeral home may have one for you, but to be prepared, print out the General Price List (GPL) here on the website, and fill in the information at the funeral home. Fill out one at each funeral home you visit in order to compare prices, and so that you have a written record of what was discussed.
Review the price list for all of the caskets that the funeral home carries before they show you their display of caskets.
Sometimes, funeral homes will include their casket prices on a GPL, but most times they are a separate price list. Ask to see the prices before you see the caskets so that you can ask about lower-priced products that may not be on display.
See a price list for outer burial containers. While there are no states that require outer burial containers, some cemeteries require them in order to prevent graves from collapsing. Be sure to ask if you need to have one, and ask to see a price list before you go to see what is on display. Again, the lower-price models might not be on display, so youll know to ask about them.
Use goods that you purchase elsewhere. Your funeral provider cannot refuse to handle a casket or urn that you purchased somewhere else or charge you a fee to do it. Also, you are not required to be at the funeral home when your items are delivered to them.
Choose a container other than a traditional casket for cremation. There is no law that requires the use of an expensive casket for cremation. Ask your funeral home about the options they have available which they must provide. Your choices might include unfinished wood, pressed wood, fiberboard, or cardboard.
Receive in writing and before you pay a price total that itemizes the choices youve made.
It should show exactly what you are buying and the cost of each item.
Get a detailed explanation in writing about legally required goods and services for which you will be charged.
The funeral home must disclose any legal cemetery or crematory requirements for which you must pay, and the particular law must be referenced in the paperwork.
Obtain an Itemized Price List with one of their Caskets Included on the List
Do Not Tell The Funeral Home About Purchasing Our Casket Before You Get Their Itemized Funeral Price List.
Call Us Before Talking to ANY Funeral Home, Because Everything You Tell the Funeral Home Affects Your Funeral Pricing. We will tell you what to say.
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